The strangest thing happened to me. The boys are off from school in a couple weeks for a teacher conference. Thinking that it would be nice to surprise the boys, who have been asking to take a trip to Burlington, we decided to book a hotel and stay overnight. Give the boys a chance to enjoy “the big city” and bring the grandparents along for a little mini vacation. Since Tom’s parents have not been to Burlington before, we wanted to stay right in town, within walking distance of the Lake and Church Street. I went onto to the Hilton’s website to book our stay. Tom stays at Hiltons when he travels and it just seemed natural to book our stay with them, rather than someplace else. I put in my search request for 2 rooms, 4 adults and 3 children. I came up with no available rooms. Odd, I thought since the first time through when we were playing with the idea in our minds, we had a plethora of room choices in differing price ranges. I tried several more times, playing with different configurations and came up with this conclusion – Hilton must dislike children. I could book the same rooms that I was trying to book with my three boys without them with absolutely no difficulty. The second I included children in the mix, suddenly I got the message “Sorry  no rooms meet your criteria” (Criteria – I am looking for 2 rooms with double queen beds) I don’t think that my criteria is too high – all I want is a room to sleep in. Evidently, this is not a problem as long as I don’t bring my children along for the ride. If I want them to stay with me, suddenly that room and all the other rooms in the hotel are suddenly “not available”. So, what conclusion can you draw – other than Hilton does not like or want my children in their hotel. I am disturbed by this, since Hilton doesn’t apparently like my children, especially since they have never met my children. I am the mother of three teenage boys, 12, 13 and 14 who are well-behaved, polite boy scouts who hold doors open for adults and have manners. They have stayed with us in hotels on many occasions and we have never, ever had any type of problem with them, so I honestly cannot understand why Hilton hates them and won’t let us reserve a room with them. Here are screen shots of my Hilton website experience:

Trying to make reservations with the kids:

Screen shot 2009-10-07 at 4.00.33 PM

Same reservation request – minus the children:

Screen shot 2009-10-07 at 3.59.25 PM

Eliminate the kids and suddenly – a plethora of room choices -

Screen shot 2009-10-07 at 3.51.53 PM

The only logical conclusion that I can come to is that Hilton’s website for reservations must be out of whack, I certainly cannot believe that this major hotel chain dislikes children and won’t let me book a room online with my kids, whom it has never met and therefore cannot dislike. Is it just my kids or does Hilton dislike children in general.  That would be discriminatory and just plain wrong. Hilton, we are trying to give you our money and you just don’t seem to want it! Please, oh please Hilton, say it isn’t so.

About these ads